Return Policy

If you are unsatisfied with your online purchase for any reason simply return it for a refund. Buyer is responsible for all return and exchange shipments. Please notify our customer service team of all returns before shipping your item(s) back to Fantasy Forge Jewelry. Buyer must make all return or exchange shipments within 14 days of receiving your purchase. Please include all contact information and reference numbers on all returns. All item(s) must be returned in the same new, "un-used" condition as it was sent. Your return or exchange should be shipped inside the same box you received your purchase(s) from originally. Minimal we require you use a padded bubble mailer to protect the item(s) if the original box cannot be located. Do not ship two items lose together allowing the items to bounce around hitting each other during transit. Please separate items to insure our high quality standards are maintained. We will not accept returned item(s) in a regular letter envelope as this will not protect the item(s) during shipment. We will not be held responsible for any damage or lost shipments on returned item(s). All items must be returned with shipping insurance. Shipping and handling is non-refundable. A 10% re-stocking fee is applied to all returns and will be deducted from your refund. Re-stocking fees do not apply to exchanges. Exchanges will be charged a flat rate fee of $1.95 for return shipping back to the customer. Refunds will be given after we receive the returned item(s) and verify condition of item(s). Refunds will be given in the same manner that payment was received. No returns or exchanges from any live event, all in person sales are final. Please contact us before purchasing, returning or exchanging via email address located below if you have any questions about our return policy.

or email us at: customerservice@fantasyforgejewelry.com

Please follow the shipping steps stated above to insure that your return/exchange will be processed properly. These specific steps will help to protect both parties if the package is lost or damaged during return transit. Fantasy Forge Jewelry is not responsible for lost or damaged item(s) during return shipments. If a return is made to our facility that we cannot accept for any of the above reasons we will send the item back to the address that was provided with payment. Thank you.

Please send returns and exchanges to:

Fantasy Forge Jewelry
18904 FM 1488 Box # 331
Magnolia, TX 77355
281-222-2852