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If you are unsatisfied with your purchase simply return it for a refund or exchange. Buyer is responsible for any return or exchange
shipments. We must be notified of all returns before sending the item(s) back to us. Buyer must send any and all returns back to us
within 14 days of receiving the item(s). Item(s) must be returned in the same new, "un-used" condition as they were sent. Item(s)
must be returned to us in the box that it was sent in or a padded bubble mailer. Do not return any item(s) to us in a regular letter
envelope as this will not protect the item(s) during transit, we will not be held responsible for any item(s) lost or damaged during
transit to us. Shipping and handling to you and back to us is non-refundable. A 10% re-stocking fee is applied to all returns and
will be deducted from your refund. Re-stocking fees do not apply to exchanges. Exchanges will be charged a flat rate fee of $3.95
for processing and domestic return first class shipping back to you the customer. International exchanges will be charged $9.95 for
return international first class shipping back to you the customer. Refunds will be given after we receive the item(s) back. Refunds
will be given in the same manner that payment was made originally. All Tungsten Carbide pieces must be returned with shipping insurance.
If any of the above steps are not taken to return / exchange the item(s) to us we will not accept the return / exchange. If a return
is made to us that we cannot accept for any of the above reasons we will send the item back to the address that was provided with
payment. Please email us before purchasing, returning or exchanging if you have any questions about our return policy. Follow this
link Contact Us
Please follow the shipping steps stated above to insure that your return/exchange will be processed safely.
These specific steps will help to protect both parties if the package is lost or damaged during return transit. Fantasy Forge Jewelry
is not responsible for lost or damaged item(s) during return shipments. If a return is made to our facility that we cannot accept
for any of the above reasons we will send the item back to the address that was provided with payment. Thank you.
Office Hours: Mon.
- Fri. 9am - 4pm CST
Toll Free 1-866-722-6694
Fax - (281) 259-5993
Shipping and mailing address only,
this location is not our studio or a storefront:
Fantasy Forge Jewelry
18904 FM 1488 Box # 331
Magnolia, TX 77355
All Texas residents will be charged sales tax of 6.25% on the purchase price.