Fantasy Forge Jewelry

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At Fantasy Forge Jewelry, we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product, billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Fantasy Forge Jewelry, Inc. Our Privacy Policy is explained in more detail below. 1. What information does Fantasy Forge Jewelry collect from our online customers? For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase from our web site using the shopping cart feature, once you click on the “Add to Cart” button your item information is sent to PayPal. From that point you can shop for more items or continue to checkout. Your shopping cart information will stay on PayPal’s secure servers through the entire checkout process. PayPal uses secure server technology to keep your personal, billing and account information as secure as possible. Your order information is encrypted using VeriSign software supplied by PayPal. PayPal will confirm your payment to Fantasy Forge Jewelry and only send us the following personal information about you. Your name, ship to address, e-mail, the items purchased, the amount paid and a transaction number. Once that information is stored in our database, we have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties. 2. Does Fantasy Forge Jewelry use "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently, if you place an item in a shopping basket during your visit to Fantasy Forge Jewelry, PayPal will create a cookie containing a unique customer number on your computer. This function enables PayPal to store items in your shopping cart on their secure servers until you make a purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will result in your inability to purchase online from us using our PayPal shopping cart feature. If you are unable to use our shopping cart for some unforeseen issue, you are welcome to email your order to Fantasy Forge Jewelry and our team will send you an invoice through PayPal to your email address. Simply follow the instructions to pay for your item. Again this is handled on PayPal’s secure servers and your “cookies” will need to be enabled for paypal.com to complete checkout. 3. How does Fantasy Forge Jewelry use the individualized information that we collect? We and the third parties who provide services related to Fantasy Forge Jewelry will use the information referenced above to fulfill your order and provide services related to Fantasy Forge Jewelry or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, web site evaluation, data analysis and where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform. In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of Fantasy Forge Jewelry or our corporate affiliates. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, e-mail address or phone number provided below: 281-222-2852 Fantasy Forge 18904 FM 1488 Box #331 Magnolia, TX 77355 customerservice@fantasyforgejewelry.com 4. How is the information Fantasy Forge Jewelry collects, stored and what security procedures do we have in place to protect the confidentiality of that information? Currently, the Fantasy Forge Jewelry customer information that we maintain is stored in our internet database and in our corporate customer database. We limit access to that information to those within our organization with a business need to know. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees who do have access are required to abide by our privacy policy. We also require that those third parties who provide services to us and may have access to customer information (such as the third parties who provide web site, customer service, data collection, storage and reporting services and mail vendors) share our commitment to maintaining your privacy and adhere to our company's nondisclosure requirements. As stated above, we do not, under any circumstances, sell or rent customer information to any outside company or organization. In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order, or a valid administrative request from a law enforcement agency or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others. As with any business, it is possible that as our business develops, we might sell or buy online businesses or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that Fantasy Forge Jewelry or substantially all of its assets related to this web site, is acquired by a third party, such information may be one of the transferred assets. Under these circumstances Fantasy Forge Jewelry would, to the extent possible, require the acquiring party to follow the practices described in this privacy policy. 5. How does Fantasy Forge Jewelry protect the safety and privacy of children? Our site is not directed or marketed to children under the age of 18. If we learn that a minor has made a purchase from Fantasy Forge Jewelry without his or her parent's consent, we immediately, upon parental request, void the sale and refund the amount collected once the merchandise has been returned. Please review our Return Policy Page. 6. Will the Fantasy Forge Jewelry privacy policy change? We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. A message will be displayed on our home page for a period of time that a change has been made. We also may send an e-mail describing the changes. You are welcome to refer to this policy each time you are considering making a purchase. If you have any questions or concerns about our Privacy Policy, please contact us. Shop with Confidence Fantasy Forge Jewelry is committed to protecting our customers’ personal information. All orders are transmitted in an encrypted format through PayPal. To be sure that your order is secure, simply check your web browser while you are in the shopping cart section. Most browsers use some sort of symbol to alert you to the fact that you are on a secured web site. For example, Netscape and Internet Explorer use icons - either a padlock or a key - in the bottom left hand corner that appear when the site is secured. Once you click on the “Add to Cart” button your item information is sent to PayPal, PayPal will then open a secure shopping cart window from their secure servers. From that point you can shop for more items or continue to checkout. Your shopping cart information will stay on PayPal’s secure servers through the entire checkout process. Phone-in orders can only be paid by MasterCard or Visa cards. We accept Discover and E-Check online through PayPal only. Your credit/debit card information will not be stored or maintained on any of our systems and you will need to provide the number every time a phone-in purchase is made with Fantasy Forge Jewelry. Fantasy Forge Jewelry retains the receipt with the transaction approval number, your shipping information and items you purchased. Your receipt will come shipped with your item. Online we accept American Express, MasterCard, Visa, Discover cards and E-Checks through PayPal. You do not have to be a PayPal member to use our shopping cart feature or to checkout. PayPal does not share your personal credit/debit card information with Fantasy Forge Jewelry as described below in our privacy policy. We will store your shipping and billing information once you purchase from us, but this information will not be used by anyone but Fantasy Forge Jewelry and the third parties who provide services related to Fantasy Forge Jewelry. Last updated: 10/14/11