Help Using Fantasy Forge Jewelry Website

Find answers to your questions below...

How do I make a payment using my Master Card or Visa credit/debit card?
You are able to use your Visa or Master Card credit/debit card using our SSL secured processing service provider (Authorize.net). Simply click on the large black and white button marked Proceed to Checkout on the checkout ordering page. Next, you can enter your Master Card or Visa credit/debit card information in the proper fields on the billing page, Our website should is easy-to-use though the entire checkout process. Click on the continue button to finalize your order. When you have completed the checkout process, the last page will read a transaction ID and order number for your purchase. If you do not get a transaction ID and order number page then you have not completed the checkout process. Your order will not be processed.

How do I make payment using my Discover or American Express card/debit?
You are able to use your Discover, or American Express card/debit card through PayPal. You will have to create a PayPal account in order to make payment using these two cards. Simply click on the PayPal button in the shopping cart. Follow the instruction on the screen provided by PayPal, fill out the billing and shipping information fields. Next, you should see a drop down menu to select card/debit type. Once you verify payment with PayPal, they will send us only your shipping information along with a duplicate transaction ID of your order provided by PayPal. Now locate the link that will redirect back to our website. When you have completed the checkout process, the last page will read a transaction ID, order number, and confirmation of the payment method for you order. If you do not get to a page that reads a transaction ID, order number, and confirmation of payment method then you have not completed the checkout process. Your order will not be processed.

How do I make a payment using my PayPal or Amazon Pay account?
You are able to checkout using your PayPal Express or Pay with Amazon account, simply click on their button located under the large black and white button marked "Proceed to Checkout" in the shopping cart. Next, you will be redirected to PayPal Express or the Pay with Amazon services to complete the payment. Once you agree on payment, you will be redirected back to our website to complete the order. When you have completed the checkout process, the last page will read a transaction ID, order number, and confirmation from the payment provider (PayPal or Amazon) for you order. If you do not get to a page that reads a transaction ID, order number and confirmation of payment method then you have not completed the checkout process. Your order will not be processed.

Have questions? We can help over the phone or by email! Please contact our team with questions about our shopping cart, please direct questions about PayPal or Pay with Amazon to the appropriate processing service. We cannot assist you with your PayPal or Amazon account, that is on their end, we will assist as far as we can go with these payment methods.
Thank you!

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns

How do I return an item?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?